Every Question Has an Answer
If you've got a question about your garage door or its various parts, check out the answers our experts have provided for these informative FAQs. If your question isn't represented here, feel free to simply give us a call.
Can I get a replacement remote control?
If you lose your remote or it just stops working all of a sudden, you can call our professional team and get a replacement one. The issue may not necessarily require getting a replacement, as more often than not a battery change will solve things. Our team is here to take care of the problem either way.
Do I really need a professional technician to install my door?
The answer is always YES! Garage doors are complex pieces of machinery and are comprised out of a lot of moving parts. Some of these parts, like the springs, are wound extremely tight, which means they are under a lot of tension. Improperly installing a garage door can result in property damage or physical injury. Always have your garage door installed by one of our trained technicians.
Why does my garage door refuses to close?
Your door's photo-eye sensors may have gotten misaligned. If this is the case, the sensors could be falsely detecting an obstacle that's blocking the door's path, and your opener goes into reverse. A simple realignment will most likely solve the problem. Be sure to contact our expert technicians, as these components are very delicate and you wouldn't want to accidentally damage them by trying to realign them yourself.
How safe is your garage door?
It is important to ensure the security of your door. It is a smart move to purchase doors from established manufacturers because their product complies with industry safety and security standards. Steel doors are considered as the most secure garage doors. Our specialists can assist you in making your door safe all the time.
What should I do if my garage door is leaving its foundation?
According our experts you need to be undertaking regular monitoring of both the garage door itself and the walls that support it. Every six months you should look at any signs of cracks and moisture before dealing with them. One of the key signs is discoloration and moisture.
How long does the battery of the opener last?
The battery backup system of garage door openers usually last for 24 hours for full operation from the time the power is out. Manufacturers have calculated that power failures don't last that long and the system will soon work with electricity. Be sure that the safety features work normally with the battery system.
What are the main pros/cons of aluminum doors?
The best advantage of aluminum overhead doors is that they don't erode and, thus, you won't have problems with rust according to our experts. On the other hand, the worst thing about aluminum garage doors is that this material is soft and can be dented easily. You will need repairs often.